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Interface automation that can automate any flow a human can do. No APIs needed.

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ITSM
StepworkvsAtomicwork

Why teams choose Stepwork over Atomicwork.

Atomicwork is an AI-powered ITSM platform that handles ticketing and service management. Like ServiceNow, it manages requests but doesn't execute the actual work. Stepwork automates the execution — provisioning users, changing access, completing onboarding — triggered by ITSM tickets.

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Stepwork plugs into Atomicwork.

Stepwork isn't a replacement — it's the execution layer that resolves tickets automatically, including the ones that API integrations can't reach.

Ticket created
Atomicwork receives a request
Stepwork executes
Logs in via SSO, handles MFA, performs the action
Ticket resolved
Full audit trail, zero human touches
Plugs into your ITSM
Tickets trigger Stepwork automations. Resolution data flows back. No process change required.
Covers the API gaps
Many apps don't expose provisioning through their API. Stepwork automates those workflows through the UI instead.
No workflow change
Your team keeps using Atomicwork exactly as they do today. Stepwork executes behind the scenes.

Where Atomicwork falls short.

Atomicwork manages requests through APIs. Stepwork executes them.

Atomicwork manages service requests and tickets but can't execute the actual provisioning or access changes in target applications.
AI capabilities focus on ticket routing and responses — not on automating the operational workflows those tickets describe.
Cannot authenticate to target apps or handle MFA — Stepwork signs in through your IDP and completes MFA natively.
Stepwork complements ITSM tools like Atomicwork by automating the execution step that currently requires human intervention.
<1min
Ticket to resolution
0
Human touches per ticket
98%
Flow accuracy
100%
App coverage — APIs not required
24/7
Automated execution

Atomicwork manages the request.
Stepwork executes it.

Atomicwork tracks and routes IT requests through API integrations. But when a ticket requires provisioning a user or changing access in a target app, someone still does it manually. Stepwork automates the execution — logging into apps, completing MFA, and resolving tickets in under a minute.

Ticket approved
Atomicwork routes the request — now someone has to act on it
Stepwork executes
Logs into the target app via SSO, completes MFA, performs the action
Ticket resolved
User provisioned, access changed, ticket closed — zero human touches

Frequently Asked Questions

Does Stepwork replace Atomicwork?

No. Stepwork is the execution layer that makes Atomicwork tickets resolve themselves. Atomicwork handles routing and AI-assisted responses. Stepwork executes the actual work in target applications.

Ready to automate what Atomicwork can't?

Record once. Run forever. Join teams saving 1,000+ hours with 98% accurate automation.

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