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Interface automation that can automate any flow a human can do. No APIs needed.

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ITSM
StepworkvsConsole

Why teams choose Stepwork over Console.

Console is a modern IT management platform that centralizes device and app management. While it streamlines IT operations, it still requires manual execution for many provisioning and access workflows. Stepwork automates the execution layer for any SaaS app.

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Stepwork plugs into Console.

Stepwork isn't a replacement — it's the execution layer that resolves tickets automatically, including the ones that API integrations can't reach.

Ticket created
Console receives a request
Stepwork executes
Logs in via SSO, handles MFA, performs the action
Ticket resolved
Full audit trail, zero human touches
Plugs into your ITSM
Tickets trigger Stepwork automations. Resolution data flows back. No process change required.
Covers the API gaps
Many apps don't expose provisioning through their API. Stepwork automates those workflows through the UI instead.
No workflow change
Your team keeps using Console exactly as they do today. Stepwork executes behind the scenes.

Where Console falls short.

Console manages requests through APIs. Stepwork executes them.

Console centralizes IT management but many provisioning and access workflows still require manual execution in target applications.
Integration coverage depends on API availability — Stepwork works through the UI of any browser-based app, no API required.
Cannot automate complex multi-step admin workflows like role assignment, group management, and conditional provisioning.
Stepwork complements IT management platforms by automating the hands-on work they coordinate.
<1min
Ticket to resolution
0
Human touches per ticket
98%
Flow accuracy
100%
App coverage — APIs not required
24/7
Automated execution

Console manages the request.
Stepwork executes it.

Console tracks and routes IT requests through API integrations. But when a ticket requires provisioning a user or changing access in a target app, someone still does it manually. Stepwork automates the execution — logging into apps, completing MFA, and resolving tickets in under a minute.

Ticket approved
Console routes the request — now someone has to act on it
Stepwork executes
Logs into the target app via SSO, completes MFA, performs the action
Ticket resolved
User provisioned, access changed, ticket closed — zero human touches

Frequently Asked Questions

Does Stepwork replace Console?

No. Console and Stepwork are complementary. Console manages IT operations centrally. Stepwork automates the actual provisioning and access workflows in target applications.

Ready to automate what Console can't?

Record once. Run forever. Join teams saving 1,000+ hours with 98% accurate automation.

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