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Interface automation that can automate any flow a human can do. No APIs needed.

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ITSM
StepworkvsRavenna

Why teams choose Stepwork over Ravenna.

Ravenna is an AI-powered internal helpdesk built for Slack. It handles ticket management and knowledge base queries but doesn't execute workflows in external applications. Stepwork automates the execution — provisioning, access changes, and admin tasks — triggered by helpdesk requests.

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Stepwork plugs into Ravenna.

Stepwork isn't a replacement — it's the execution layer that resolves tickets automatically, including the ones that API integrations can't reach.

Ticket created
Ravenna receives a request
Stepwork executes
Logs in via SSO, handles MFA, performs the action
Ticket resolved
Full audit trail, zero human touches
Plugs into your ITSM
Tickets trigger Stepwork automations. Resolution data flows back. No process change required.
Covers the API gaps
Many apps don't expose provisioning through their API. Stepwork automates those workflows through the UI instead.
No workflow change
Your team keeps using Ravenna exactly as they do today. Stepwork executes behind the scenes.

Where Ravenna falls short.

Ravenna manages requests through APIs. Stepwork executes them.

Ravenna handles helpdesk conversations and ticket routing in Slack but can't execute workflows in external SaaS applications.
AI features focus on answering questions and routing requests — not on automating the admin work those requests create.
Cannot sign into target applications, handle MFA, or provision users — Stepwork does all of this natively.
Stepwork complements Slack-based helpdesks by automating the resolution of access and provisioning requests.
<1min
Ticket to resolution
0
Human touches per ticket
98%
Flow accuracy
100%
App coverage — APIs not required
24/7
Automated execution

Ravenna manages the request.
Stepwork executes it.

Ravenna tracks and routes IT requests through API integrations. But when a ticket requires provisioning a user or changing access in a target app, someone still does it manually. Stepwork automates the execution — logging into apps, completing MFA, and resolving tickets in under a minute.

Ticket approved
Ravenna routes the request — now someone has to act on it
Stepwork executes
Logs into the target app via SSO, completes MFA, performs the action
Ticket resolved
User provisioned, access changed, ticket closed — zero human touches

Frequently Asked Questions

How does Stepwork work with Ravenna?

Ravenna handles the helpdesk conversation and routing. When a request requires provisioning or access changes, Stepwork executes the automation in the target app — with native MFA and 98% accuracy.

Ready to automate what Ravenna can't?

Record once. Run forever. Join teams saving 1,000+ hours with 98% accurate automation.

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