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Interface automation that can automate any flow a human can do. No APIs needed.

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ITSM
StepworkvsRisotto

Why teams choose Stepwork over Risotto.

Risotto is an AI-powered IT helpdesk that automates access requests through Slack. It handles request management and some integrations but is limited to API-connected apps. Stepwork automates provisioning in any app through the UI — no API required.

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Stepwork plugs into Risotto.

Stepwork isn't a replacement — it's the execution layer that resolves tickets automatically, including the ones that API integrations can't reach.

Ticket created
Risotto receives a request
Stepwork executes
Logs in via SSO, handles MFA, performs the action
Ticket resolved
Full audit trail, zero human touches
Plugs into your ITSM
Tickets trigger Stepwork automations. Resolution data flows back. No process change required.
Covers the API gaps
Many apps don't expose provisioning through their API. Stepwork automates those workflows through the UI instead.
No workflow change
Your team keeps using Risotto exactly as they do today. Stepwork executes behind the scenes.

Where Risotto falls short.

Risotto manages requests through APIs. Stepwork executes them.

Risotto automates access requests through API integrations — but many SaaS apps don't expose provisioning through their API.
Automation is limited to supported integrations — Stepwork works with any browser-based app, including those without API coverage.
Cannot handle complex multi-step provisioning workflows involving role assignment, group management, or conditional logic.
Stepwork extends Risotto's reach by automating provisioning in apps that Risotto can't connect to via API.
<1min
Ticket to resolution
0
Human touches per ticket
98%
Flow accuracy
100%
App coverage — APIs not required
24/7
Automated execution

Risotto manages the request.
Stepwork executes it.

Risotto tracks and routes IT requests through API integrations. But when a ticket requires provisioning a user or changing access in a target app, someone still does it manually. Stepwork automates the execution — logging into apps, completing MFA, and resolving tickets in under a minute.

Ticket approved
Risotto routes the request — now someone has to act on it
Stepwork executes
Logs into the target app via SSO, completes MFA, performs the action
Ticket resolved
User provisioned, access changed, ticket closed — zero human touches

Frequently Asked Questions

Can Stepwork work with Risotto?

Yes. Risotto handles access requests in Slack and manages API-connected provisioning. Stepwork extends coverage to apps without API support — automating provisioning through the UI.

Ready to automate what Risotto can't?

Record once. Run forever. Join teams saving 1,000+ hours with 98% accurate automation.

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