ibex does not currently offer SCIM-based user provisioning. Stepwork automates ibex provisioning with 98% accuracy — no API required.
SAML without SCIM. Complexity Vector: CX roles and analytics permissions are decoupled from IdP groups, requiring repeatable admin workflows.
You’re not wrong—Powered by ibex supports SAML login but does not provide native SCIM for lifecycle automation. That forces teams to manually manage access and roles as agents join or leave, which is why teams use Stepwork to automate Powered by ibex flows with 98% accuracy without needing an API.
ibex supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
No. ibex does not currently offer SCIM-based user provisioning, leaving IT teams to manage user lifecycle changes manually.
Stepwork automates ibex provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to ibex through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
The primary risk is no native scim provisioning.. Additional risks include saml is enterprise-gated, role assignment is manual, offboarding requires admin review.. Stepwork eliminates these risks by automating the entire provisioning workflow.
See how Stepwork provisions users in ibex with 98% accuracy — in a 15-minute demo.
Book a DemoNo. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.