Stepwork logo
Why Stepwork
Capabilities
Security
Company
Book a Demo
Why StepworkCapabilitiesSecurityCompany
Stepwork logo

Interface automation that can automate any flow a human can do. No APIs needed.

Product

  • Why Stepwork
  • Capabilities
  • Benchmark

Compare

  • All Comparisons
  • Stepwork vs UiPath
  • Stepwork vs Zapier
  • Stepwork vs ServiceNow
  • Stepwork vs Scribe

Provisioning

  • Overview
  • Directory

Integrations

  • All Integrations
  • Okta
  • Microsoft Entra ID
  • Google Workspace
  • 1Password
  • OneLogin
  • Ping Identity

Company

  • About
  • Security

Legal

  • Terms and Conditions
  • Privacy Policy
  • Data Processing Agreement
  • Subprocessors
1849 Union St, San Francisco, CA 94123, USA·Loot Discount inc dba Stepwork
LinkedIn

© 2026 Stepwork. All rights reserved.·Design System

  1. Home /
  2. Provisioning /
  3. Customer Experience /
  4. Freshworks

Automate Freshworks User Provisioning
Without SCIM

Freshworks supports SCIM provisioning, but it is gated behind higher-tier enterprise plans. Stepwork automates Freshworks provisioning with 98% accuracy — no API required.

Freshworks

freshworks.com ↗
SCIM Paywalled
Category: Customer ExperienceSign-On: SAML, OIDCSCIM: Enterprise-only

Why This Is Painful

Primary: SCIM gated
  • Costly Enterprise plans

Technical Constraint

Freshworks supports SCIM only on higher plans. Complexity Vector:Identity automation exists but is locked behind pricing tiers. Stepwork bypasses plan restrictions via UI automation.

How Stepwork Solves This

Avoid upgrading to Enterprise just for provisioning. Freshworks gates SCIM behind expensive plans. Stepwork automates Freshworks flows with 98% accuracy without needing an API.

How Stepwork Authenticates to Freshworks

Freshworks supports SAML and OIDC sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.

OktaMicrosoft Entra ID1PasswordGoogle Workspace
  • ✓Full MFA support — OTP, passkeys, push notifications
  • ✓Signs in via your SSO / identity provider
  • ✓No service accounts or separate credentials
  • ✓Every action logged and auditable for SOC2 / GDPR

Works Alongside Your Stack

Compliance
SOC2ISO
Data
AWSinternal data lake

Frequently Asked Questions About Freshworks Provisioning

Does Freshworks support SCIM?

Freshworks supports SCIM provisioning, but it is gated behind higher-tier enterprise plans. Many teams don't need a full enterprise upgrade just for provisioning — Stepwork provides SCIM-like automation on any plan.

How do you automate user provisioning in Freshworks?

Stepwork automates Freshworks provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.

Is Stepwork secure for Freshworks?

Yes. Stepwork authenticates to Freshworks through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.

What are the risks of manual Freshworks provisioning?

The primary risk is scim gated. Additional risks include costly enterprise plans. Stepwork eliminates these risks by automating the entire provisioning workflow.

Does Stepwork bypass Freshworks MFA?

No. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML and OIDC, mirroring your organization's security posture.

More Customer Experience Apps

Acquire

No SCIM Support

Customer Experience

Ada

No SCIM Support

Customer Experience

Aircall

No SCIM Support

Customer Experience

Altia

No SCIM Support

Customer Experience

Always Answer

No SCIM Support

Customer Experience

Anywhere365

No SCIM Support

Customer Experience

Automate Freshworks Provisioning

See how Stepwork provisions users in Freshworks with 98% accuracy — in a 15-minute demo.

Book a Demo