Gainsight does not currently offer SCIM-based user provisioning. Stepwork automates Gainsight provisioning with 98% accuracy — no API required.
No SCIM Support Complexity Vector: Automation fails because permissions and entitlements are tightly bound to customer org config (roles, segments, objects, playbooks) and changes can break downstream workflows; admins often need UI verification to ensure CSM processes and data rules still behave correctly.
You’re not imagining it—without SCIM, Gainsight can’t automatically provision, update, or deprovision users as accounts and roles change, leaving access management manual and brittle. That limitation is real and product-level, not a configuration issue, which is why teams use Stepwork to automate Gainsight flows with 98% accuracy without needing an API.
Gainsight supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
No. Gainsight does not currently offer SCIM-based user provisioning, leaving IT teams to manage user lifecycle changes manually.
Stepwork automates Gainsight provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to Gainsight through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
See how Stepwork provisions users in Gainsight with 98% accuracy — in a 15-minute demo.
Book a DemoThe primary risk is manual work. Additional risks include creating over-permissioning, privacy risk, customer operations to scale through headcount rather than automation. Stepwork eliminates these risks by automating the entire provisioning workflow.
No. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.