Help Scout does not currently offer SCIM-based user provisioning. Stepwork automates Help Scout provisioning with 98% accuracy — no API required.
No SCIM provisioning. Complexity Vector: SSO can authenticate users, but lifecycle actions still require admin workflows and spot-checking.
You are correct; Help Scout does not natively support SCIM. This means standard Help Scout integrations cannot provision users, forcing IT to rely on manual spreadsheets, which is why teams use Stepwork to automate Help Scout flows with 98% accuracy without needing an API.
Help Scout supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
No. Help Scout does not currently offer SCIM-based user provisioning, leaving IT teams to manage user lifecycle changes manually.
Stepwork automates Help Scout provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to Help Scout through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
See how Stepwork provisions users in Help Scout with 98% accuracy — in a 15-minute demo.
Book a DemoThe primary risk is no scim provisioning.. Additional risks include sso is pro plan, idp provisioning is limited, offboarding requires manual verification.. Stepwork eliminates these risks by automating the entire provisioning workflow.
No. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.