Kustomer supports SCIM provisioning, but it is gated behind higher-tier enterprise plans. Stepwork automates Kustomer provisioning with 98% accuracy — no API required.
SCIM depends on IdP configuration. Complexity Vector: Lifecycle automation must reconcile SSO/SCIM users with Kustomer roles and connected app permissions.
Even with SCIM available, teams still get stuck on role cleanup and access drift across connected systems. Stepwork automates the repeatable admin steps and verification around Kustomer access, which is why teams use Stepwork to automate Kustomer flows with 98% accuracy without needing an API.
Kustomer supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
Kustomer supports SCIM provisioning, but it is gated behind higher-tier enterprise plans. Many teams don't need a full enterprise upgrade just for provisioning — Stepwork provides SCIM-like automation on any plan.
Stepwork automates Kustomer provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to Kustomer through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
See how Stepwork provisions users in Kustomer with 98% accuracy — in a 15-minute demo.
Book a DemoThe primary risk is scim setup is idp-driven.. Additional risks include saml config is admin-heavy, role cleanup needs validation, multiple integrations add access surfaces.. Stepwork eliminates these risks by automating the entire provisioning workflow.
No. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.