LiveAgent does not currently offer SCIM-based user provisioning. Stepwork automates LiveAgent provisioning with 98% accuracy — no API required.
SCIM Status: No SCIM; SAML is paid. Complexity Vector: Agent roles and queue permissions are UI-managed, where Stepwork automates access changes.
You are correct; LiveAgent does not natively support SCIM. Teams must manage agent access manually, which is why teams use Stepwork to automate LiveAgent flows with 98% accuracy without needing an API.
LiveAgent supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
No. LiveAgent does not currently offer SCIM-based user provisioning, leaving IT teams to manage user lifecycle changes manually.
Stepwork automates LiveAgent provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to LiveAgent through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
The primary risk is no scim. Additional risks include manual roles, queue access drift, offboarding gaps. Stepwork eliminates these risks by automating the entire provisioning workflow.
See how Stepwork provisions users in LiveAgent with 98% accuracy — in a 15-minute demo.
Book a DemoNo. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.