LiveChat does not currently offer SCIM-based user provisioning. Stepwork automates LiveChat provisioning with 98% accuracy — no API required.
SAML without SCIM. Complexity Vector: Agents can authenticate via SSO, but lifecycle actions still require manual admin work.
You’re not wrong—LiveChat supports SSO, but without SCIM you still end up manually managing agent access. Stepwork automates the repeatable admin steps and validation checks, which is why teams use Stepwork to automate LiveChat flows with 98% accuracy without needing an API.
LiveChat supports SAML sign-on. Stepwork authenticates through your existing identity provider — the same way your employees do.
No. LiveChat does not currently offer SCIM-based user provisioning, leaving IT teams to manage user lifecycle changes manually.
Stepwork automates LiveChat provisioning through interface automation — the same way a human would, but with 98% accuracy and no API required. Record the flow once, and Stepwork runs it on demand or on a schedule.
Yes. Stepwork authenticates to LiveChat through your existing identity provider (Okta, Microsoft Entra ID, 1Password, etc.) and completes MFA natively — including OTP, passkeys, and push notifications. No separate credentials or service accounts are needed.
The primary risk is no scim provisioning.. Additional risks include sso is enterprise-only, agent offboarding is manual, role cleanup is manual.. Stepwork eliminates these risks by automating the entire provisioning workflow.
No. Stepwork completes MFA exactly like a human user — supporting OTP, passkeys, push notifications, and other methods. It signs in through your existing identity provider via SAML, mirroring your organization's security posture.
See how Stepwork provisions users in LiveChat with 98% accuracy — in a 15-minute demo.
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